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FAQs

How will my brownies be delivered?

Your brownies will be lovingly wrapped-up inside greaseproof paper, inside one of our beautiful Brownies by Finch boxes, and then be popped into Royal Mail’s postal service. We send out all our brownies using Royal Mail’s 1st Class postage, costing £2.95, and they aim to deliver all 1st Class items the next working day – including Saturdays. We require three days’ notice for all brownie orders, and make every effort to achieve delivery on your chosen day selected when checking out. In a small number of cases, Royal Mail may take an extra day to deliver your brownies.

Will my brownies fit through the letterbox?

Our brownie boxes should fit through the majority of UK letterboxes. Our boxes are 210x142x33mm, and according to letterbox regulations (yes, there is such a thing!), the average UK letterbox is 230x300-350mm (https://en.wikipedia.org/wiki/Letter_box#Europe)

Can I add a message?

You most certainly can. We know that when you’re sending a thoughtful gift, it’s important to send a card too, which is why we’ve handpicked a range of cards from a local supplier for you to choose from and be able to add your own message. Simply opt to add a card during the checkout process, it’s just £2.50 regardless of the design you choose.

When will I receive my order?

During checkout, you can pick your preferred delivery date, which we make every effort to meet. As we bake to order, we need at least 72hours notice to aim for delivery on your preferred date. All our brownies are sent using Royal Mail’s 1st Class postage, costing £2.95, and they aim to deliver all 1st Class items the next working day – including Saturdays. In a small number of cases, Royal Mail may take an extra day to deliver your brownies.

Where do you deliver to?

We use Royal Mail 1st class service with delivery to all of the UK. Deliveries to the Channel Islands, Isle of Man and BFPO addresses may take a little longer.

How long will my brownies stay fresh for?

Our brownies are best when eaten within 7 days of arrival. Please keep them in an airtight container at room temperature and away from direct sunlight. Our brownies are suitable for freezing.

What ingredients are used in my brownies?

While we’d love to list out all the ingredients, our Bakers aren’t so keen (each recipe takes them a long time, and it’s a matter of pride and love). However, we of course understand that not everyone’s the same, and some of us can’t eat certain things, so please visit our Allergens page for an up to date list of all the allergens for each brownie.

Is vegan or gluten-free an option?

Absolutely! We’re proud of both our Vegan and Gluten-free ranges and our talented bakers are always creating new and exciting flavours.

Where are you based?

All our brownies start their journey from our café – The Finch House – based in Tonbridge, Kent. We’re an independent, family run business whose passion lies in fine food and locally sourced produce. Our brownies have always been one of our most popular items, so now we’re letting them travel!

I have another question

No worries – it’s always hard to cover everything, please just Contact Us and we’ll be happy to help.

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